Policies, Shipping, Additional Info

Shipping Info

Items ship within the United States only at this time.  If you are interested in international shipping, please contact me to see if it's available.  Alternately, you can check my Etsy shop (under CallunaMuse), where I do currently ship to select countries outside of the US.  If you don't see the item you would like to purchase there, please let me know!

Items ship within 1 to 2 business days, and are generally received between 3 to 5 business days, but depending on USPS, it can take longer. Unfortunately, I am unable to guarantee any delivery dates once your item leaves my hands. But please feel free to contact me if you have any delivery issues or questions.

Items are sent to the address you use at checkout, so be sure to double check that all the shipping info is correct. If you are using Paypal, please be sure you have updated address information with them.

Returns

I carefully handcraft your jewelry and accessories, and I want you to be happy with your item when you receive it!  If for any reason you are not, please be sure to contact me!

      Returns accepted as follows - 

  • Contact me within 14 days of delivery.
  • Mail back to me within 30 days of delivery.
  • Return shipping will be paid by you, and is non-refundable.*
  • Item MUST be received by me, and in the condition it was sent, for a full refund.*
  • You must contact me first at  callunamuse [!at] gmail.com  prior to returning the item(s). 
  • *If an item is damaged in transit, and you can provide proof of packaging damage, you will receive a refund (or a replacement, if possible) - but suitable proof MUST be supplied.
  • *Once I receive the item back in the condition it was mailed, 30 days from delivery date or prior, a refund will be issued within 3 business days via original payment method, minus initial shipping charges.

Additional Info

CallunaMuse is based in Fort Wayne, Indiana.  All Indiana residents will be charged 7% sales tax.

My items are not intended to be used by individuals aged 12 and under.

Care And Additional Instructions

Do not submerge items in water or leave in extreme temperatures.

My earring/jewelry hangers and wall decor items are to be lightly dusted only to keep clean. Any fabric, fiber, fringe, charms, etc. on my hangers and wall decor items are not removable. They are all for indoor use only.

While every effort has been made to ensure securely made items, glass beads are still delicate, and should be treated with basic care.

Color may vary due to monitor/screen differences/settings. Please contact me if you are looking for a very specific color.

Sizing Details

Please be sure to pay attention to the sizing detail within the listings, as well as each photo supplied for my items. Some items vary greatly in size, like my barrettes, which range from mini 40mm all the way up to extra large 90mm. Please feel free to send a message if you are unclear about the size of any item I have for sale, and I will be happy to help you out with your question!

Privacy Policy

The basic information you supply (name, email, address) will be used by me to fulfill your order, answer questions, and/or for tax purposes (and if you have requested to receive email newsletters from CallunaMuse).  I will never sell your information to anyone. I will never share your information unless prompted by law.  

Cookies 

Our store, hosted by Shopify, uses cookies.  Continuing use on this site means you are okay with this.  Using cookies is a standard process of most websites, wherein a small text file is saved on your computer or mobile device, allowing the website to remember certain actions, or even your own preferences. Cookies may also be used for certain things like remembering basic authentication login actions or for advertising purposes.  You can control and/or delete cookies as you wish.  

For details, see aboutcookies.org  (note: link will open in a new window).

Google Analytics information can be found here:

Google Analytics information  (note: link will open in a new window).

Google Analytics and the EU-US Privacy Shield   (note: link will open in a new window)

Pinterest Users

CallunaMuse uses Pinterest Tag, which tracks certain information in regards to targeting and converstions via Pinterest.
To find out more on what type of info is shared, please find the Pinterest Privacy policy here Pinterest privacy policy
To change or to review your settings, or to opt out, please follow the instructions via Pinterest found here - Pinterest personalization and data

You can also visit your browser options for availability, and more information on how to opt out of tracking via your browser's Do Not Track feature.