Policies, Shipping, Additional Info
Items ship within the United States only, and via USPS First Class Mail.
Items ship within 1 to 3 business days. While my items ship out on time, and are handed in person at the post office, I cannot guarantee when you will receive your package. USPS has been much slower than usual, so please be patient as your package makes its way to you.
Items are sent to the address you use at checkout, so be sure to double check that all the shipping info is correct. If you are using Paypal, please be sure you have updated address information with them. In the event your address is incorrect once your item has shipped, or your item in undeliverable, you will receive a refund once the item comes back to me, unopened and intact, within three business days, minus initial shipping.
I carefully handcraft your jewelry and accessories, and I want you to be happy with your item when you receive it! If for any reason you are not, please be sure to contact me!
Returns accepted as follows -
- Contact me within 14 days of delivery for return requests of regular and sale priced items.
- Mail back to me within 14 days of delivery.
- Return shipping will be paid by you and is non-refundable.*
- Item MUST be received by me, and in the condition it was sent, for a full refund.*
- You must contact me first at callunamuse [!at] gmail.com prior to returning the item(s).
- *If an item is damaged in transit, and you can provide proof of packaging damage, you will receive a refund (or a replacement, if possible) - but suitable proof MUST be supplied.
- *Once I receive the item back in the condition it was mailed, 14 days from delivery date or prior, a refund will be issued within 3 business days via original payment method, minus initial shipping charges.
- Clearance items are final sale/no returns. Clearance items are marked in their description.
CallunaMuse is based in Fort Wayne, Indiana. All Indiana residents will be charged 7% sales tax.
My items are not intended to be used by individuals aged 12 and under.
I'm sad to say, due to international manufacturing closures caused by Covid lockdowns, many barrette sizes I make will no longer be available for me to offer once they are sold out. Many of my items are made to order, or limited edition. If you see something you like, I'd grab it, it might not be available again!
I can no longer offer custom requests on barrettes as my supply of authentic French barrettes are dwindling. Due to strict international lockdowns, the supplier succumbed to closure and is no longer manufacturing authentic French barrettes. There are no other manufacturers to my knowledge at this time who make authentic French barrettes. Once what I have is gone, it's gone.
Care And Additional Instructions
Do not submerge items in water or leave in extreme temperatures.
My earring/jewelry hangers and wall decor items are to be lightly dusted only to keep clean. Any fabric, fiber, fringe, charms, etc. on my hangers and wall decor items are not removable. They are all for indoor use only.
While every effort has been made to ensure securely made items, glass beads are still delicate, and should be treated with basic care.
Color may vary due to monitor/screen differences/settings. Please contact me if you are looking for a very specific color.
Please be sure to pay attention to the sizing detail within the listings, as well as each photo supplied for my items. Some items vary greatly in size, like my barrettes, which range from mini 40mm all the way up to extra large 90mm. Please feel free to send a message if you are unclear about the size of any item I have for sale, and I will be happy to help you out with your question!
The basic information you supply (name, email, address) will be used by me to fulfill your order, answer questions, and/or for tax purposes (and if you have requested to receive email newsletters from CallunaMuse). I will never sell your information to anyone. I will never share your information unless prompted by law.
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