Policies, Shipping, Additional Info
Items ship within the United States only at this time. If you are interested in international shipping, please contact me to see if it's available. Alternately, you can check my Etsy shop (under CallunaMuse), where I occasionally ship to select countries outside of the US. If you don't see your country listed, you can contact me, but due to ongoing Covid-19 issues internationally, I can't guarantee I can ship to your country.
***IMPORTANT*** Due to ongoing Covid-19 issues internationally, I will only be able to offer limited made to order French barrettes until manufacturing is open again, and shipping is back to normal in France. Please keep an eye out here as I will update as more information becomes available! Made to order items take up to 5 business days to make prior to shipping out. Ready made items will ship within 3 business days. Large, made to order purchases may take longer than 5 days, please feel free to contact me prior to purchasing for a more solid shipping date on large orders.
I offer free domestic shipping with purchase of $35 or more, you will see the discount at checkout!
Items are sent to the address you use at checkout, so be sure to double check that all the shipping info is correct. If you are using Paypal, please be sure you have updated address information with them. In the event your address is incorrect once your item has shipped, or your item in undeliverable, you will receive a refund once the item comes back to me, unopened and intact, within three business days, minus initial shipping.
I carefully handcraft your jewelry and accessories, and I want you to be happy with your item when you receive it! If for any reason you are not, please be sure to contact me!
Returns accepted as follows -
- Contact me within 14 days of delivery.
- Mail back to me within 30 days of delivery.
- Return shipping will be paid by you, and is non-refundable.*
- Item MUST be received by me, and in the condition it was sent, for a full refund.*
- You must contact me first at callunamuse [!at] gmail.com prior to returning the item(s).
- *If an item is damaged in transit, and you can provide proof of packaging damage, you will receive a refund (or a replacement, if possible) - but suitable proof MUST be supplied.
- *Once I receive the item back in the condition it was mailed, 30 days from delivery date or prior, a refund will be issued within 3 business days via original payment method, minus initial shipping charges.
CallunaMuse is based in Fort Wayne, Indiana. All Indiana residents will be charged 7% sales tax.
My items are not intended to be used by individuals aged 12 and under.
Care And Additional Instructions
Do not submerge items in water or leave in extreme temperatures.
My earring/jewelry hangers and wall decor items are to be lightly dusted only to keep clean. Any fabric, fiber, fringe, charms, etc. on my hangers and wall decor items are not removable. They are all for indoor use only.
While every effort has been made to ensure securely made items, glass beads are still delicate, and should be treated with basic care.
Color may vary due to monitor/screen differences/settings. Please contact me if you are looking for a very specific color.
Please be sure to pay attention to the sizing detail within the listings, as well as each photo supplied for my items. Some items vary greatly in size, like my barrettes, which range from mini 40mm all the way up to extra large 90mm. Please feel free to send a message if you are unclear about the size of any item I have for sale, and I will be happy to help you out with your question!
The basic information you supply (name, email, address) will be used by me to fulfill your order, answer questions, and/or for tax purposes (and if you have requested to receive email newsletters from CallunaMuse). I will never sell your information to anyone. I will never share your information unless prompted by law.
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