Policies & Shipping

Shipping Info

Items ship within the U.S. only via USPS First Class.  Tracking is included.

I do ship to select countries outside of the U.S. on my Etsy site at CallunaMuseOnEtsy - please visit or contact me for more information!

Orders of $60 or more are shipped USPS First Class for free!

Items are sent to the address you use at checkout, so be sure to double check that all the shipping info is correct. If you are using Paypal, please be sure you have updated address information with them.

Returns

I carefully handcraft your jewelry and accessories, and I want you to be happy with your item when you receive it! If for any reason you are not, please be sure to contact me!

Refund requests* are granted within 5 days after item(s) is received by you.  The date is obtained via the tracking. You will be responsible for shipping and item(s) must be sent back as received by you.  You must contact me first prior to returning the item(s) at info@callunamuse.com.  You will then receive a mailing address to return the item(s) along with an identifying return number.  The item(s) then must be mailed back within 3 business days after that information has been emailed.  Refund will be processed when item is received in hand by me.  Shipping is non-refundable, and refund is granted only to original purchaser/original payment method. Thank you!

*Any custom, wholesale, or items specifically altered for you are non-refundable.

Additional Info

Items generally ship within 3 business days after payment, unless otherwise noted, and are usually received in 3 - 5 business days, although this is not guaranteed, as I am unable to guarantee specific delivery dates.  Please be advised that delivery to some states has been longer as of late.

CallunaMuse is based in Fort Wayne, Indiana.  All Indiana residents will be charged 7% sales tax as required by law.

My items are not suitable for young children.  Please do not submerge jewelry or accessories in water, or leave in extreme temperatures.  Earring and necklace organizers are for indoor use only.  Please remember that colors can vary online due to different monitors, lighting, etc.